Privacy Policy

At Jack’s Gourmet Store (operated by JP Pepperdine Group), we are committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

1. Collection of Personal Data

We collect information that is necessary to process your orders, facilitate delivery, and improve your shopping experience. This includes:

  • Identity Data: Your first name and last name.
  • Contact Data: Your street address (including unit/apartment details), city, postcode, phone number, and email address.
  • Order & Delivery Data: Your selected delivery date, preferred time slot, and any specific delivery instructions provided in the order notes.
  • Transaction Data: Details of products purchased, subtotal amounts, and chosen payment methods (Debit/Credit Cards or PayPal).
  • Optional Data: Company name and alternative shipping addresses.

2. Purposes of Collection and Use

Your data is used for the following “Business Improvement” and “Contractual” purposes:

  • Order Fulfillment: Processing payments, managing deliveries, and providing order updates.
  • Customer Support: Responding to your inquiries or feedback via hello@jppepperdine.com.
  • Marketing: Sending updates on new products or exclusive promotions (only if you have opted in).
  • Safety: Notifying you of product-related safety notices.

3. Disclosure to Third Parties

We do not sell your data. We share your information only with trusted partners to complete your order:

  • Delivery Partners: To transport your chilled or frozen goods to your address.
  • Payment Processors: To securely facilitate transactions via Debit/Credit Card or PayPal.
  • IT Support: To maintain the security and performance of our online store.

4. Data Security

We implement appropriate technical and organizational measures—such as SSL encryption and restricted access—to prevent unauthorized access, collection, or loss of your personal data.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Singapore law (e.g., for tax or accounting purposes).

6. Your Rights

Under the PDPA, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we update or correct any inaccurate information.
  • Withdrawal: Opt-out of marketing communications at any time.

7. Cookies

Our website uses cookies to remember your shopping cart items and analyze site traffic. You can choose to disable cookies in your browser settings, though this may limit certain website features.

8. Contact Us

If you have any questions regarding this Privacy Policy or wish to provide feedback regarding our data handling practices, please contact us at hello@jppepperdine.com