{"id":280,"date":"2026-02-26T10:00:31","date_gmt":"2026-02-26T10:00:31","guid":{"rendered":"https:\/\/jacksplace.com.sg\/gourmetstore\/?page_id=280"},"modified":"2026-03-26T09:23:03","modified_gmt":"2026-03-26T09:23:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/jacksplace.com.sg\/gourmetstore\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\t<div id=\"text-1555680950\" class=\"text\">\n\t\t\n\n<h1>Frequently Asked Questions<\/h1>\n\t\t\n<style>\n#text-1555680950 {\n  color: #006633;\n}\n#text-1555680950 > * {\n  color: #006633;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:1em;margin-bottom:1em;max-width:100%;height:2px;background-color:rgb(119, 119, 119);\"><\/div>\n\n<h3 class=\"accordion_title\">Ingredients<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-584467092\" class=\"accordion-item\">\n\t\t<a id=\"accordion-584467092-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-your-products-halal?\" aria-expanded=\"false\" aria-controls=\"accordion-584467092-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are your products Halal?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-584467092-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-584467092-label\">\n\t\t\t\n\n<ul>\n<li>All our Ready-to-Eat items which include Roasts, Soup, Sauces and Snacks are prepared by Eatzi Gourmet Pte Ltd, Catering Division.<\/li>\n<li>All our Desserts are prepared by Eatzi Gourmet Pte Ltd, Bakery Division.<\/li>\n<li>Eatzi Gourmet Pte Ltd is Halal Certified and a wholly owned subsidiary of JP Pepperdine Group Pte Ltd.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1844747327\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1844747327-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-allergies-and-dietary-requirements-do-i-need-to-consider?\" aria-expanded=\"false\" aria-controls=\"accordion-1844747327-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What allergies and dietary requirements do I need to consider?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1844747327-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1844747327-label\">\n\t\t\t\n\n<ul>\n<li>Our products may contain eggs, dairy, nuts and wheat products, therefore not suitable for people suffering from food intolerance and allergies.<\/li>\n<li>Our brown and black pepper sauce are made with beef stock.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:1em;margin-bottom:1em;max-width:100%;height:2px;background-color:rgb(119, 119, 119);\"><\/div>\n\n<h3 class=\"accordion_title\">Warming of Items<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-3851518506\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3851518506-label\" class=\"accordion-title plain\" href=\"#accordion-item-chilled-items\" aria-expanded=\"false\" aria-controls=\"accordion-3851518506-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Chilled Items<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3851518506-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3851518506-label\">\n\t\t\t\n\n<ul>\n<li>Preheat oven to 150\u00b0C.<\/li>\n<li>Remove all packaging, place item on a baking tray and cover with aluminum foil.<\/li>\n<li>Reheat item at 150\u00b0C for 25 to 30 min.<\/li>\n<li>Use a food thermometer or cut item across to check and ensure that the internal temperature of meat reaches at least 75\u00b0C.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4286787404\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4286787404-label\" class=\"accordion-title plain\" href=\"#accordion-item-frozen-items\" aria-expanded=\"false\" aria-controls=\"accordion-4286787404-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Frozen Items<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4286787404-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4286787404-label\">\n\t\t\t\n\n<p>\u26a0\ufe0f <span style=\"color: #ff0000;\">Fully thaw contents before reheating.<\/span><\/p>\n<p><u>Stove \u2013 For Oxtail \/ Lamb Shank \/ Soup \/ Sauce<\/u><\/p>\n<ul>\n<li>Pour contents into a pot.<\/li>\n<li>Bring to boil over medium to high heat. Stir frequently.<\/li>\n<\/ul>\n<p><u>Microwave \u2013 For Soup \/ Sauce only<\/u><\/p>\n<ul>\n<li>Place contents in a microwave oven-safe dish or container.<\/li>\n<li>Cover dish\/container loosely and heat.<\/li>\n<li>Stir contents and heat again for even temperature throughout.<\/li>\n<li>Stand for 1 to 2 minutes before serving.<\/li>\n<\/ul>\n<p><u>Oven \u2013 For Oxtail \/ Lamb Shank only<\/u><\/p>\n<ul>\n<li>Preheat oven to 150\u00b0C<\/li>\n<li>Remove all packaging, pour contents in a casserole\/baking dish &amp; cover with aluminum foil.<\/li>\n<li>Reheat item at 150\u00b0C for 25 to 30 min.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:1em;margin-bottom:1em;max-width:100%;height:2px;background-color:rgb(119, 119, 119);\"><\/div>\n\n<h3 class=\"accordion_title\">JP Pepperdine Member Benefits<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-3836533502\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3836533502-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-am-a-jp-pepperdine-member.-is-there-any-discount?\" aria-expanded=\"false\" aria-controls=\"accordion-3836533502-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I am a JP Pepperdine member. Is there any discount?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3836533502-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3836533502-label\">\n\t\t\t\n\n<p>Yes! JP Pepperdine members are entitled to 10% OFF minimum $40 order.<\/p>\n<ul>\n<li>You will need to visit the\u00a0<a href=\"https:\/\/membership.jppepperdine.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><u>Members\u2019 Portal<\/u><\/a>\u00a0to retrieve your promo code.<\/li>\n<li>Enter the promo code back in the shopping cart before check out.<\/li>\n<li>Please ensure that you have login before you checkout.<\/li>\n<li>Members\u2019 discount is not applicable with other promotions.<\/li>\n<\/ul>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-417917974\" class=\"accordion-item\">\n\t\t<a id=\"accordion-417917974-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-orders-entitled-to-earnings-of-jpp-points?\" aria-expanded=\"false\" aria-controls=\"accordion-417917974-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are orders entitled to earnings of JPP points?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-417917974-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-417917974-label\">\n\t\t\t\n\n<p>Yes, points will be calculated based on subtotal amount of the bill before prevailing government taxes.<\/p>\n<ul>\n<li>Do note that JPP points is not applicable with other promotions or when promotional codes are used.<\/li>\n<li>Please ensure that you have entered your JP Member No. in your profile.<\/li>\n<li>The earned JPP points will be updated within 3 working days.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:1em;margin-bottom:1em;max-width:100%;height:2px;background-color:rgb(119, 119, 119);\"><\/div>\n\n<h3 class=\"accordion_title\">Prices, Payment, Cancellation<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-3886277545\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3886277545-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-currency-are-your-prices-in?\" aria-expanded=\"false\" aria-controls=\"accordion-3886277545-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What currency are your prices in?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3886277545-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3886277545-label\">\n\t\t\t\n\n<p>All prices listed are in Singapore Dollars and subjected to prevailing government taxes.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3256876761\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3256876761-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-payment-modes-accepted?\" aria-expanded=\"false\" aria-controls=\"accordion-3256876761-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the payment modes accepted?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3256876761-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3256876761-label\">\n\t\t\t\n\n<p>Our payments are processed by Paypal. At check out, you will be redirected to Paypal\u2019s payment page to complete your payment. You can choose to pay via:<\/p>\n<ul>\n<li>Paypal account.<\/li>\n<li>Pay with debit or credit card.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4204512570\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4204512570-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-cancel-my-order-after-payment?\" aria-expanded=\"false\" aria-controls=\"accordion-4204512570-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I cancel my order after payment?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4204512570-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4204512570-label\">\n\t\t\t\n\n<p>All amendment request(s) must be submitted at least 3 working days before collection\/delivery date.<br \/>\nLast minute cancellation charges may apply.<\/p>\n<ul>\n<li>Cancellation notice is less than 2 working days \u2013 75% of the order price.<\/li>\n<li>Cancellation notice is less than 1 working day \u2013 100% of the order price.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3552802121\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3552802121-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-make-a-refund-after-placing-the-order\/upon-self-collection-or-delivery?\" aria-expanded=\"false\" aria-controls=\"accordion-3552802121-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I make a refund after placing the order\/upon self-collection or delivery?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3552802121-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3552802121-label\">\n\t\t\t\n\n<ul>\n<li>Goods sold are non-refundable and non-exchangeable once the item(s) is collected or delivered.<\/li>\n<li>Customers are advised to check their item(s) upon receiving them to make sure that item(s) received are correct and there are no missing items.<\/li>\n<li>As our items are perishables, we cannot accept returns or refunds if our customers do not contact our customer service within 1 hour upon collection\/delivery.<\/li>\n<li>If an exchange or return of the item(s) is accepted by us, customers are to keep the item(s) in the fridge for chilled items and freezer for the frozen items before collection. Upon collection, item(s) found to be opened or not kept in the appropriate conditions will not be accepted.<\/li>\n<li>By e-mail:\u00a0<a href=\"mailto:gourmetstore@jacksplace.com.sg\">gourmetstore@jacksplace.com.sg<\/a><br \/>\nBy phone:\u00a0<a href=\"tel:+6568580111\">6858 0111<\/a>\u00a0during office hours (Mondays to Fridays, 10 am to 5 pm).<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:1em;margin-bottom:1em;max-width:100%;height:2px;background-color:rgb(119, 119, 119);\"><\/div>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-554574328\" class=\"accordion-item\">\n\t\t<a id=\"accordion-554574328-label\" class=\"accordion-title plain\" href=\"#accordion-item-general-terms-&#038;-conditions\" aria-expanded=\"false\" aria-controls=\"accordion-554574328-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>General Terms &amp; Conditions<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-554574328-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-554574328-label\">\n\t\t\t\n\n<ul>\n<li>Weight of items are taken before cooking.<\/li>\n<li>Trimmings &amp; garnishing are not included.<\/li>\n<li>All pictures in this site are for illustration only, actual presentation may defer.<\/li>\n<li>JP Pepperdine Group reserves the right to vary\/amend the terms and conditions without prior notice.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-280","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jacksplace.com.sg\/gourmetstore\/wp-json\/wp\/v2\/pages\/280","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jacksplace.com.sg\/gourmetstore\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jacksplace.com.sg\/gourmetstore\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jacksplace.com.sg\/gourmetstore\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jacksplace.com.sg\/gourmetstore\/wp-json\/wp\/v2\/comments?post=280"}],"version-history":[{"count":4,"href":"https:\/\/jacksplace.com.sg\/gourmetstore\/wp-json\/wp\/v2\/pages\/280\/revisions"}],"predecessor-version":[{"id":336,"href":"https:\/\/jacksplace.com.sg\/gourmetstore\/wp-json\/wp\/v2\/pages\/280\/revisions\/336"}],"wp:attachment":[{"href":"https:\/\/jacksplace.com.sg\/gourmetstore\/wp-json\/wp\/v2\/media?parent=280"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}